COVID-19 Preparedness & Response Plan

This COVID-19 Preparedness & Response Plan has been developed based on recommendations from the Occupational Health and Safety Administration (OSHA) and aligns with the requirements of Michigan’s EO 2020-97. Tele-Rad and TR Tactical are committed to the health and safety of both our employees and customers and will implement and monitor the control strategies listed within this document. Any questions or concerns can be directed to Human Resources at 616-396-3541 x160.




  1. Increased cleaning and disinfecting of shared spaces and surfaces conducted at least twice daily. Technicians serving critical infrastructure customers have also been directed to wipe down cars and equipment before and after working on them.
  2. Retail team members have been trained on appropriate cleaning procedures (including cleaning between customers) as well as how to manage symptomatic customers. In addition, all retail stores have measures in place to regulate entry, communicate with customers, and abide by occupancy limits established in EO 2020-97.
  3. All employees have been provided face coverings and instructions to wear them whenever they cannot consistently maintain six feet of separation from other individuals.
  4. Additional personal protective equipment (PPE) has been provided (gloves, protective eyewear, respirators for high-risk areas, etc.).
  5. Resources have been provided to ensure a work environment that promotes personal hygiene. For example, no-touch trash cans, hand soap, and alcohol-based hand rubs containing at least 60 percent alcohol.
  6. Guidelines and signage on social distancing have been implemented in work areas.
  7. Employees have been divided into teams and close or extended contact with members of other teams is severely limited.
  8. Remote work will continue to be encouraged to the extent possible.
  9. Any employees who are not able to work remotely and whose work is defined as non-essential or work is non-existent based on imposed limitations will be placed on temporary leave to limit unnecessary exposure or contact with employees supporting critical infrastructure.
  10. Implement ongoing communication practice between employees and management (actively encouraging those who are sick to stay home, checking-in on working conditions and mental health, etc.)
  11. All non-essential business travel has been suspended.
  12. At least 5 and up to 14 days of isolation outside of the office is required for anyone traveling within areas with ongoing community transmission.
  13. All employees have been provided adequate, usable, and appropriate training, education, and informational material about business-essential job functions and worker health and safety, including proper hygiene practices, use of any workplace controls, and how to notify the business of symptoms of COVID-19.
  14. All employees are required to complete a daily health survey before beginning work on any day when they are in the workplace or at a customer location. This survey enables employees to report possible symptoms, including fever, as well as any possible exposure to COVID-19.
  15. Each company location’s service manager, or service coordinator in absence of the manager, has been designated as a worksite safety supervisor responsible for implementing, monitoring, and reporting on the COVID-19 proactive and reactive control strategies described within this plan. If the service manager and coordinator are both offsite and more than one other employee remains at the worksite, the most senior employee will assume the role and responsibilities of safety supervisor.



  1. If an employee shows signs or symptoms of COVID-19, he/she is required to stay home (or go home) and report it to his/her manager and/or Human Resources immediately via phone. It is the manager’s responsibility to ensure that Human Resources is informed in a timely fashion.
  2. Those on the assigned team and those who had been in close contact with the individual showing symptoms will be notified as soon as possible that a member of their team is displaying symptoms of COVID-19. (Not specifically naming the individual.)
  3. Anyone who has worked closely with that individual over the past 14 days would also be required to go home and stay home for at least 5 and up to 14 consecutive calendar days, or until a negative test result is confirmed. (Working closely will be defined as prolonged exposure within 6 feet or repeated close contact and will be determined by management.) These individuals would be provided remote work and training to the extent it is available and will otherwise be offered an opportunity to use their accrued paid time off, and/or emergency paid sick leave under the FFCRA where applicable.
  4. Anyone else on the team who does not meet the characteristics of working closely with the individual will be given the option to continue working after the space has been sanitized, take part in sanitization efforts, or request leave or paid time off to stay home.
  5. If appropriate members of the team are not available to keep the location operational, it will be closed down for up to 14 consecutive calendar days. Communication to customers will be posted onsite, primary phones will be forwarded, and the sales team and service manager can proactively contact customers to reschedule service or pick-ups or drop-offs.
  6. The facility will be cleaned and disinfected using commercial grade cleaners in the event of a positive case of COVID-19 in the workplace. This will include scrubbing of surfaces and commonly-touched areas as well as 48-hour quarantine of equipment or materials used by the infected individual where applicable.
  7. When an employee is identified with a confirmed case of COVID-19, the local health department and any co-workers, contractors, or suppliers who may have been in close contact with the person will be notified.
  8. We will be following the CDC guidelines for allowing to return to work, as stated herein:

If an official test will not be used to determine if the employee has COVID-19 and/or is still contagious, he or she can return to work after these three things have happened:

    1. No fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers) AND
    2. Other symptoms have improved (for example, cough or shortness of breath have improved) AND
    3. At least 7 consecutive calendar days have passed since symptoms first appeared

If an official test will be used to determine if the employee has COVID-19 and/or is still contagious, he or she can return to work after these three things have happened:

    1. No fever (without the use of medicine that reduces fevers) AND
    2. Other symptoms have improved (for example, cough or shortness of breath have improved) AND
    3. Employee received two negative tests in a row, 24 hours apart, following CDC guidelines.





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